Fast forward 3 hours later and the plumber said it was definitely the city. Called the city back and they would not come. Plumber called the city. Finally they come and fix it at 3 am; right after plumber left us a bill for $471. Turns out it was the city after all.
I called and the city is running it through their insurance company to investigate so hopefully we get reimbursed because no way do I have $471 just lying around, especially at Christmas.
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