Thank Goodness for Insurance

No, not the health care kind, the post office kind. I recently sold a PS3 to a friend and of course we insured it. Sure enough, today the box came with a broken controller and holes in the box. This is a box we carefully wrapped and it was a brand new, sturdy box. So what happened from here to up north? I can't tell you but this is the first insurance claim through the post office I've had to file so let's see how this goes. I asked her to take photos for me. Wish us luck.